Section 1: Understanding Vendors & Shipping
At Mary's Miniatures we currently source miniatures from 15 vendors/manufacturers. This helps us bring you a wide selection of miniatures with well over 16,000 miniatures in our online catalog. This process, while it brings you great selection can delay shipping for some items.
Note that since we ship all of your items together, your order will ship based on the longest lead time of items included in your order.
Section 3: Determining the cost of shipping
If your order totals $100 or more then there is free shipping on MOST items. To determine your exact shipping cost at any time, simply add the item to your cart, there is no need to create an account or supply any contact information to check your shipping cost. Once the item(s) are in your cart, visit the shopping cart page and use the "Calculate Your Shipping Cost" form pictured below. There is NO information collected except your sate and zip code to get the total of your shipping.
Section 4: 100% Satisfaction Guaranteed Returns Policy
We realize sometimes things are the wrong color, size or just not quite right for your project. So you can return ANY resalable item to us for a marysminiatures.net store credit. Shipping to you and returned shipping costs are not credited, nor refunded in any way.
If your item is defective, wrong item or damaged or not as described, please do not just ship your item, but contact us first for instructions. (firstname.lastname@example.org) or (912) 729-7624.
- The item(s) MUST be in a unopened/resalable condition. We reserve the right to add a 15% restocking fee if the item(s) are not in resalable condition. Non-miniature books cannot be returned.
- You MUST address your package including the RMA number like below and include this packing slip.
- You must return the product within 10 days from the date of delivery to you. Packages received postmarked after 10 days have expired will be refused.
- Sales tax, postage to/from and other non-product cost cannot be credited.
- There are NO RETURNS/EXCHANGES/REFUNDS ETC on special orders at all.
- Once we receive your returned item(s) we will process them and issue a store credit to the email address used on the original purchase.
Please Ship Your Return To the Address Provided on Your Packing Slip
Returns not shipped correctly via the address provided or postmarked more than 10 days from your receipt of the order will be refused.