Mary's Miniatures
Dollhouse Miniatures for All Seasons

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Shipping & Returns

 

Section 1: Understanding Vendors & Shipping

 

At Mary's Miniatures we currently source miniatures from 15 vendors/manufacturers. This helps us bring you a wide selection of miniatures with well over 16,000 miniatures in our online catalog. This process, while it brings you great selection can delay shipping for some items.

Note that since we ship all of your items together, your order will ship based on the longest lead time of items included in your order.

Section 2: Shipping Facts & Important Information

We make every effort to ensure your satisfaction. We will first email you to acknowledge your order and will email you a second time when the order is shipped.

We ship via the United States Postal Service only. When your order ships you will receive an email with tracking for your package.

We suggest you consider purchasing package insurance when checking out, as it's an inexpensive safeguard against lost, stolen and damaged shipments. We are not responsible for lost, stolen and damaged packages which are not insured.

If you have had issues with stolen packages in your neighborhood or your mail carrier delivers packages in an easily veiwed location, we strongly suggest you purchase signature confirmation to prevent theft.

Please be certain when checking out that your delivery address is both accurate and valid.

Shipping to: Continental United States including Alaska & Hawaii, United Kingdom & Canada.

Unless all of the items in your order are a 1 business day ship lead time, expedited shipping is not possible.

Orders can be cancelled in the first 24 hours for free, after 24 hours AND before we ship cancelled orders are assessed a 20% restocking fee on ONLY the products we are charged to restock from the vendor. Shipping is refunded fully.

We ship USPS and each address is validated and formatted by the US Postal Service, please be certain your address is accurate as we are not responsible for misdirected packages due to an improper mailing address. Our postal software will automatically attempt to match your supplied address to a valid one, but there are no guarantees this will be appropriate. When in doubt, check with your post office.

Orders over $200.00 will be sent with either Signature Confirmation or Shipping Insurance depending on your location. This is a required process from the credit card companies and PayPal.

You can use PayPal Bill Me Later by selecting PayPal as your payment in checkout.

Sales tax is only applicable for orders shipping to the state of Georgia.

Please note that reported stock levels are not always accurate and many of our vendors reported stock numbers can be inaccurate and are not guaranteed. If an item(s) you order is out of stock we will do our best to source it from another vendor. If we cannot, that item and additional shipping (if incurred) will be refunded when we ship the rest of your order.

 

Section 3: Determining the cost of shipping

 

If your order totals $100 or more then there is free shipping on MOST items. To determine your exact shipping cost at any time, simply add the item to your cart, there is no need to create an account or supply any contact information to check your shipping cost. Once the item(s) are in your cart, visit the shopping cart page and use the "Calculate Your Shipping Cost" form pictured below. There is NO information collected except your sate and zip code to get the total of your shipping.

 

Section 4: 100% Satisfaction Guaranteed Returns Policy

We realize sometimes things are the wrong color, size or just not quite right for your project. So you can return ANY resalable item to us for a marysminiatures.net store credit. Shipping to you and returned shipping costs are not credited, nor refunded in any way.

If your item is defective, wrong item or damaged or not as described, please do not just ship your item, but contact us first for instructions. (sales@marysminiatures.net) or (912) 729-7624.

  1. The item(s) MUST be in a unopened/resalable condition. We reserve the right to add a 15% restocking fee if the item(s) are not in resalable condition.  Non-miniature books cannot be returned.
  2. You MUST address your package including the RMA number like below and include this packing slip.
  3. You must return the product within 10 days from the date of delivery to you. Packages received postmarked after 10 days have expired will be refused.
  4. Sales tax, postage to/from and other non-product cost cannot be credited.
  5. There are NO RETURNS/EXCHANGES/REFUNDS ETC on special orders at all.
  6. Once we receive your returned item(s) we will process them and issue a store credit to the email address used on the original purchase.

Please Ship Your Return To the Address Provided on Your Packing Slip

Returns not shipped correctly via the address provided or postmarked more than 10 days from your receipt of the order will be refused.

  • Visa
  • Mastercard
  • Discover
  • Paypal
  • Westernunion
  • AmericanExpress
  • PopMoney

infoCALL US: (800) 651-5990

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What Our Customers Say
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Hello,
I received my itsy bitsey bottles of wine this morning, they are just adorable and the figure of the girl is amazing!!! Thank you so much, I am sure i will be getting in touch with you again real soon.
Thanks again, Diane K.


Hi, received my order 10/16/2015. Everything is great! Just what I ordered plus the cute little quilted pillow you gave me. Greatly appreciated. Shipping was reasonable fast and very secure.
Thank you.....Cheryl:)


My package arrived and I love everything. I was excited to find a gift included...how very nice of you! Thanks so much.
Also, I really like the way you have your website set up...easy to navigate.
Thank you, Nancy C


I'm in the process of completing an ice cream parlor/bakery shop and having a really hard time finding just the right pieces to add. I was very pleased with my previous orders and am looking forward to more. I'm also planning my next project which will be an old time diner and see many items to purchase for it. Keep up the good work!
Thank you, Sherry


Good Morning, Melanie~

Thank you for such a quick response! And, thank you for your assistance. Again, I was really impressed by your website and now, by your customer service!
Enjoy your day!
~Kristin


Sandra and Gary

I, received my order today. I had been looking for items to finish our kitchen. I'm so happy I found them. The buffet and cabinets will enhance our dining room. The red chairs will make the white sofa standout.
Thanks so much!


Sue Ellen

Hello! I have just this minute (or maybe ten!) received your package. All arrived in perfect condition. It was everything I wanted. Thank you for being there for me. I love your site! Blessings to you always...

Patty Q.

Dear Jack, I received my package today with the bathroom items I ordered. I LOVE THEM.

Betsy C.

Thank you so much for the fast update...Happy T'giving.

Sharon C.

Thanks Jack – I appreciate your checking this for me. Merry Christmas

Andrea

Thank you so much! Merry Christmas to you too!

Judy

Thank you so much for your rapid response. It has been a pleasure doing business with you! I'll be back.

Suzanne M.

Thank you again Melanie. I sincerely appreciate your help and patience.

Brandi C.

Thank you for letting me know, my items did come quick and i am highly satisfied with them! Cant wait to get my other ones I was just curious on them other 2 items, thanks again for clearing that up for me!

Jenn B.

Thank you! I'm just excited to get the first furniture for my first dollhouse made from a kit!

Terri K.

Hello – I received this refund on the shipping because my order was combined – THANK YOU!!

Jeanne B.

just received my love seat. very pleased, beautiful quality. and very well packed. Thank you

 

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