Shipping & Returns

Shipping Information: 4 Sections

Section 1: Understanding Vendors & Shipping

At Mary's Miniatures we source miniatures from many vendors/manufacturers. This helps us bring you a wide selection of miniatures in our online catalog. This process, while it brings you great selection can delay shipping for some items. Lead times for items are posted clearly on every item page.

Note that since we ship all of your items together, your order will ship based on the longest lead time of items included in your order.

Please note that reported stock levels are not always accurate and many of our vendors reported stock numbers can be inaccurate and are not guaranteed. If an item(s) you order is out of stock we will do our best to source it from another vendor. If we cannot, that item and additional shipping (if incurred) will be refunded when we ship the rest of your order.


Section 2: Shipping Facts & Important Information

We make every effort to ensure your satisfaction. We will collect payment for your order, then email you to acknowledge your order and finally email you a second time with tracking informationwhen the order is shipped. Please whitelist our domain in your email client to ensure you receive these emails.

We ship via the United States Postal Service. When your order ships you will receive an email with tracking for your package.

We suggest you consider purchasing package insurance when checking out, as it's an inexpensive safeguard against lost, stolen and damaged shipments. We are not responsible for lost, stolen and damaged packages which are not insured. Insurance claims must be filed with us no later than 30 days after you receive your package.

If you have had or anticipate issues with stolen packages in your neighborhood or your mail carrier delivers packages in an easily veiwed location, we strongly suggest you purchase signature confirmation to prevent theft. We are not responsible for theft after the delivery scan.

Please be certain when checking out that your delivery address is both accurate and valid. We ship USPS and each address is validated and formatted by the US Postal Service, please be certain your address is accurate as we are not responsible for misdirected packages due to an improper mailing address. Our postal software will automatically attempt to match your supplied address to a valid one, but there are no guarantees this will be appropriate. When in doubt, check with your post office.

Shipping to: Continental US, Alaska, Hawaii, American Samoa, District of Columbia, Guam, Marshall Islands, Northern Mariana Islands, Virgin Islands, Australia & Canada. We are not responsible for arrival taxes, tarifs and duties assesed by your country or other agencies.  We no longer ship to the UK because of the impossible Brexit UK VAT requirements.
Free shipping is not offered for non-continental US orders.

International shipping customers if ANYTHING odd happens when we ship your order, we will contact you via email. Please make sure to provide a valid email address.

IF you get in a jam call us +1(912)729-7624 and we will do whatever we can to help you get what you need, where you need it in time! We have some manual options, which are generally more expensive, but in a time crunch can save the day!

Orders can be cancelled in the first 24 hours for free, after 24 hours AND before we ship cancelled orders are assessed a 20% restocking fee on ONLY the products we are charged to restock from the vendor. Shipping is refunded fully.

Orders over $500.00 will be sent with with USPS Signature Confirmation service. This is a required process from the credit card companies and PayPal.

You can use PayPal Bill Me Later by selecting PayPal as your payment in checkout.

All free shipping offers are most items, everyday. This is because all of the shipping carriers have switched to dimensional weight. Our rates are set for small, light items. Items which are especially large or heavy have an additional charge you can see right in the product's page before you proceed to order. Dimensional weight means that even if an item is very light, under 13oz but is 15 by 15 by 2 then it's weight for the purpose of shipping is over 3lbs requiring a shipping upgrade. Dimensional weight is calculated by multiplying length by width by height. All orders ship by dimensional weight, the shipping carriers have all switched.


Section 3: Determining the cost of shipping

If your order totals $75 or more then there is free shipping on MOST items. To determine your exact shipping cost at any time, simply add the item to your cart, there is no need to create an account or supply any contact information to check your shipping cost. Once the item(s) are in your cart, visit the shopping cart page and use the "Calculate Your Shipping Cost" form pictured below. There is NO information collected except your sate and zip code to get the total of your shipping.


Section 4: 100% Satisfaction Guaranteed Returns Policy

We realize sometimes things are the wrong color, size or just not quite right for your project. You can return any un-used & resalable item for a credit certificate by shipping it back to us within 10 days of receipt by using the provided RMA information on your packing slip.

IMPORTANT: If your item is defective, wrong item, damaged or not as described, DO NOT ship your item to us, contact us first for instructions. (sales (AT) or +1(912) 729-7624

1. Items MUST be in unopened/resalable condition no credit will be issued if they are not and the item(s) will be discarded, not returned to you.

2. Non-miniature books cannot be returned.

3. You must address your package including the RMA number from your packing slip.

4. The return package must be postmarked within 10 days from the date it was delivered to you.

5. Sales tax, postage to/from and other non-product costs cannot be credited.

6. There are NO RETURNS/EXCHANGES/REFUNDS ETC on special orders at all.

7. Once your return is processed your store credit will be issued to the email address which you used to place the order. See instructions here for using your new store credit.

Please ship your return using the RMA information already generated on your packing slip for proper handling and best turnaround times.

Returns not correctly following the rules can be refused.

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